Job Detail

Job Description

DDK COLLECTION HOTEL

Female Front Office Agent

DEPARTMENT: Front Office

REPORTS TO: Front Office Supervisor / Front Office Manager

LOCATION: DDK Collection Hotel, Shahan Tower, Duhok, Kurdistan Region – Iraq

JOB PROFILE

The Front Office Agent is a key ambassador of DDK Collection Hotel, responsible for delivering exceptional guest service throughout the guest journey—from arrival to departure. The role requires professionalism, efficiency, and a genuine passion for hospitality, ensuring that every guest experiences the highest standards expected of a 5-star hotel.

The Front Office Agent handles guest check-ins and check-outs, reservations, inquiries, billing, and coordination with other departments while maintaining the hotel’s luxury service standards, brand image, and operational procedures.

KEY DUTIES AND RESPONSIBILITIES

Guest Services

• Welcome guests with a warm, courteous, and professional manner.
• Perform efficient check-in and check-out procedures in accordance with hotel standards.
• Provide accurate information regarding hotel services, facilities, and local attractions.

l  Handle guest requests, concerns, and complaints promptly and professionally, escalating when necessary.

l  Anticipate guest needs and personalize service whenever possible.

Front Office Operations

• Manage room assignments, reservations, and availability using the hotel PMS.
• Handle cash, card transactions, and billing accurately.
• Ensure guest accounts are correct and balanced.
• Maintain clear and accurate records, logs, and reports.
• Coordinate closely with Housekeeping, Bell Desk, Engineering, and Security.

Communication & Coordination

• Answer incoming calls professionally and direct them appropriately.
• Communicate guest preferences and special requests to relevant departments.
• Ensure smooth handover during shift changes.
• Maintain effective communication with colleagues and supervisors.

Standards, Safety & Compliance

• Uphold all 5-star service standards and brand guidelines of DDK Collection Hotel.
• Maintain a polished appearance in line with grooming and uniform standards.
• Follow hotel policies, SOPs, and security procedures.
• Ensure confidentiality of guest and hotel information at all times.

Skills Required

• Communication Skills
• MS Office
• team managment
• Team Leader
• seling
• arabic language
• English language